Help & policies
Shipping and Exchange
Last updated 27 September 2026
Where we deliver
We ship across India to every pincode our courier partners serve. If yours isn't serviceable, we'll let you know and refund your order in full.
Shipping charges
Shipping is free on all orders. Every piece arrives in a gift-ready box.
Delivery times
- Orders are packed and dispatched within 1–2 working days (Monday to Friday, excluding public holidays).
- Delivery usually takes 4–7 working days after dispatch, depending on your pincode. Remote areas can take a little longer.
- When your order ships, we send you a tracking link. You can also see its status under Orders in your account.
At delivery
If the package looks opened or tampered with, please don't accept it. Tell us straight away. We recommend recording a video while you open every package, because it's needed for any claim.
If a delivery fails because the address was incomplete or nobody was available, the courier returns the package to us. We'll contact you to arrange a re-delivery.
Exchanges
We exchange pieces that arrive damaged, defective or different from what you ordered:
- Tell us within 48 hours of delivery by email support@vantaram.in or use our contact form, with your order number, an unboxing video and photos of the issue.
- We arrange the return pickup, and we cover the shipping both ways.
- We send the same piece as a replacement. If it's out of stock, you get a full refund instead.
We don't offer exchanges for change of mind. See our Cancellation and Refund policy for the full details.