Help & policies

Privacy Policy

Last updated 27 September 2026

This policy explains what information Vantaram (Vantaram Jewellery) collects when you use this website, why, and what you can do about it. We collect only what we need to sell and deliver your jewellery.

What we collect

• Mobile number. We use it to sign you in with a one-time code and to contact you about your orders.
• Name, email and delivery addresses. You add these to your profile or at checkout. Email is optional.
• Orders. What you bought, the price, the delivery address and the order status.
• Payment references. Razorpay gives us a payment ID and tells us whether the payment succeeded. We never receive your card, UPI or bank details.

How we use it

To sign you in, process and deliver your orders, send order updates, handle cancellations, refunds and exchanges, answer your messages, prevent fraud, and keep the records the law requires. We don't send marketing messages unless you ask for them.

Who we share it with

We don't sell your information. We share it only with the services that help us run the store, and only as much as each one needs:

• Razorpay processes payments.
• Twilio sends your sign-in and email verification codes.
• Our courier partners receive your name, phone number and address to deliver your order.
• DigitalOcean hosts the servers this website runs on.

We may also disclose information where the law requires it.

Cookies and your browser

We set one cookie, session, which keeps you signed in for up to 30 days. Your cart, wishlist and sort preferences are saved in your own browser and are not sent to us until you place an order. We don't use advertising or tracking cookies.

How long we keep it

We keep your account details while your account is active. Order and payment records are kept for as long as Indian tax and accounting law requires, even if you delete your account.

Your choices

You can see and change your name, email and saved addresses at any time from your profile. To get a copy of your information, correct it, or delete your account, email support@vantaram.in or use our contact form. We'll respond within 30 days.

Keeping it safe

The site uses encrypted connections (HTTPS), sign-in codes instead of passwords, and access to customer data is limited to the people who fulfil your orders.

Changes to this policy

If we change how we use your information, we'll update this page and the date above.