Help & policies
Cancellation and Refund
Last updated 27 September 2026
We want every piece to arrive exactly as you imagined it. If it doesn't, here's how cancellations and refunds work.
Cancelling an order
- You can cancel any time before your order ships. Email support@vantaram.in or use our contact form with your order number.
- We refund cancelled orders in full to your original payment method.
- Once an order has shipped it can't be cancelled. If there's a problem with it when it arrives, see "Damaged, defective or wrong items" below.
We may cancel an order ourselves if a piece is out of stock, was listed at an obviously wrong price, or can't be delivered to your pincode. In that case you get a full refund automatically.
Damaged, defective or wrong items
If your order arrives damaged, defective, incomplete, or isn't what you ordered:
- Tell us within 48 hours of delivery by email or our contact form, with your order number.
- Send an unboxing video (one continuous clip, starting from the sealed package) and clear photos of the issue.
- Once we've checked it, we arrange the return at no cost to you and send a replacement. If that piece is out of stock, we give you a full refund instead.
What we can't accept
- Returns for change of mind. As fashion jewellery, and for hygiene reasons, pieces can't be returned once delivered unless they arrive damaged, defective or wrong.
- Issues reported more than 48 hours after delivery, or without an unboxing video.
- Pieces that have been worn, altered or damaged after delivery, or normal softening of plating over time.
When you'll get your money
- We approve refunds within 2 working days of cancelling your order or confirming the issue.
- The money goes back to your original payment method within 5–7 working days of approval. UPI refunds are often faster, and bank timelines can vary.
- If money left your account but your order wasn't confirmed, the payment is reversed automatically within 5–7 working days. If it isn't, contact us with the payment details and we'll sort it out.
Need help?
See Contact Us. Delivery times and exchanges are covered in our Shipping and Exchange policy.